CASINO/LOUNGE DISTRICT MANAGER

Basic Statement of Functions

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary: Within assigned district, supervise and assist managers of all Casino sites.  District Managers are the operational link between the field and the corporate office.  They insure that sites are operated according to company policies and guidelines, and that they meet company profit standards. Must be able to stay out overnight 8 nights per month.

 Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE:
High school graduate or general education degree (GED) and 2 years field work as a Casino / Lounge Manager with Town Pump; or equivalent education and experience.  Course and general business, accounting, communications, and Supervisory Management (such as NACS course) a definite plus.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and accounting reports. Ability to write routine reports and correspondence using concise and accurate documentation.  Ability to communicate accurately in all levels of the information flow.  Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

COMPUTER SKILLS:
Experience in the following software: MS Excel, MS Word, and company computer based program: PDI. Player’s Club

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid State Drivers License with acceptable driving record

OTHER SKILLS AND ABILITIES:

• Ability to manage people using effective leadership skills.
• Ability to solve problems using logical skills to get to root of problems.
• Knowledge of training techniques and the ability to use them successfully.
• Calmly and thoroughly use professional investigative techniques to examine variety of administrative, operational and human resources issues.
• Ability to work away from home for extended periods (and on short notice).
• Knowledge of legal, safety, and personnel issues required to manage district sites.
• Thorough knowledge of all corporate operating & administrative policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must be able to conduct themselves in a professional manner at all times when dealing with Customers, Employees, Vendors, Corporate employees or Operations staff

1. Conduct monthly and random cash audits ensuring all money is accurately accounted for. All money during cash audits must be physically touched and never should advance notice be given , implement expense controls, monitor all money in/out of Casinos by ensuring proper policy and procedures are being followed by all employees.
2. Monitor payroll for Casinos in the district, set up labor budgets, review and approve field expense reports to be done accurate and timely, control OT, ensure labor is used appropriately, and monitor special events, maintenance.
3. Inspect, train, and guide managers to control their sites; maintain manager supervision through training developing; monitor employee and manager’s customer service skills; deal with customers and employees complaints in a timely manner.  Responsible for hiring, enforcing disciplinary actions and recommending terminations for Casino/ Lounge Managers while overseeing these activities for runners, liquor store attendants, bar tenders, maintenance, bookkeepers, and assistant managers; document the good and bad when analyzing a situation.
4. Conduct performance reviews for Casino/Lounge managers in detail while documenting strengths and areas for improvements.  
5. Conduct location inspections according to guidelines and timeframes outlined by Casino Operations, ability to give detailed recommendations for improvements and follow up to ensure all equipment is up and running, refer maintenance problems to our Solutions Group.  Maintain locations in peak condition: appearance inside and outside, competitiveness, and reputation.
6. Maintain marketing and merchandising programs in Casinos, Lounges and deal with liquor and beer vendors to get advertising allowance, pricing, communicate with beer vendors to get post off sheets and ensure accurate buying by managers.
7. Ability to prepare liquor store for audits and have full knowledge of the liquor audit process.
8. Effectively monitor accurate pricing on all liquor products and according to the state regulations.
9. Ability to hire, train, orient, develop succession plan of floor runners, liquor store attendants, bar tenders, maintenance, bookkeepers, assistant managers, and Manager in Training and Managers. Oversee all aspects of the manager in training program, follow up to ensure training is moving forward with the best interest of the company.
10. Review and act on a variety of reports for accuracy and future decision making including:

1. Purchase Orders, Vendor Receipts, Utilities, Payroll (Labor Expense Controls), Workers Compensation, etc.
2. Six week analysis
3. NSF check report
4. Labor reports
5. Profit & Loss report
6. Payroll headers, evaluations

11. Responsible for full operation of all assigned locations.  Enforce all standards and policies to ensure controls, exceptional customer service, profit increase, increasing revenues and turnover are in order.
12. Ability to monitor the players club activity to ensure integrity of the club i.e. fraud logs, member average bets, customer Tier Levels, ability to come to sound solutions by investigating and trouble shooting.
13. Assist managers in hiring and to make disciplinary decisions including recommendations for termination based on valid documentation. Ensure that all documentation is accurate and completed in its entirety before sending to corporate office.
14. Conduct and investigate employee issues, accommodation requests, initiate LOA and return from LOA requests.
15. Responsible for overall security of locations and company assets.
16. Work with local law enforcement when necessary.
17. Continuous travel to all locations within geographic area of responsibility.
18. Spending quality and equal amounts of time with managers and employees at location sites to ensure company standards are met with customer service,  training,  and property is running efficiently and effectively at all time.
19. Attend manager team meetings, review P&L’s, performance reviews, 6 week reports, marketing and competitor surveys, recommendations on how to improve drops, sales etc.
20. Required to train TIPS classes and ensure all employees TIPS certification is kept current, set up meetings, forward all completed classes to Katy S.
21. Responsible to monitor and notify casino operations of license name changes to be in compliance at all times.
22. Maintain email and managers request for time off daily.
23. Install and maintain camera security equipment.
24. Follow up on customer service complaints and incident reports,  must be able to have an open mind and follow the facts before making recommendations. Ensure video is recorded and preserved.
25. Send all inspections, cash audits, quarterly inspections, Big 5’s and task logs to Katy S. by the 1st of the following month.

NON-ESSENTIAL DUTIES:

1. Attend Town Council Meetings.
2. Follow-up Construction.
3. Casino Reset.
4. Manage change over of facilities during reorganization.
5. Get bids for construction work/ snow removal contracts

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift up to 50 lbs.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to operate a motor vehicle in all types of weather and road conditions.

Disclaimer:   The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).